All orders are shipped via ground carriers. Processing usually takes 24-48 hours upon verification and approval. Your merchandise is shipped out in the next 1 - 3 business days. You should receive your merchandise from 1 – 14 days after the purchase, depending on your location. If you are in NYC, NJ, CT, DC, MD, parts of PA you may receive your merchandise on the same or the next day. On the East Coast States, such as NY, NJ, FL, VA, GA, PA, CT, MA, DE, MD, NC, SC, DC, RI, WV, OH, MI, IN, IL, WI, MO, MN, TX, KY and TN, we perform our Premium Delivery Service which includes Hand Delivery + Free in-Home Setup + Free Assembly (please see instructions). In all other states we offer our Silver Delivery Service which includes free Inside Delivery. Inside Delivery means that the furniture will be brought into your home, to the first dry area of your residence, such as your apartment, foyer or garage, but the boxes will not be unpacked by the delivery team. In any case, we are the best in the market when it comes to the delivery, with zero damage rate. Please specify any special delivery instructions in the comments area during checkout. The shipping time quotes are only estimate, not guaranteed. When it comes to order and delivery we are depending on the factory and delivery carriers to provide us with the estimated delivery date. We do our best to deliver it in time.
Instructions: On Delivery Acceptance
All items prior to being shipped out are thoroughly inspected by quality control, and then again in our warehouse. Because of this, furniture deliveries are guaranteed to be received in good condition unless damaged in transit. Although those cases are rare it still can take place. Prior to signing off on the delivery receipt, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit we advise the following:
The freight company’s receipt should not be signed before you have completed the inspection. The driver must wait for you to complete it.
If the driver refuses to wait for you to complete the inspection, make a notation on the bill, sign it with the following notation: " Truck Driver Refused to wait, possible damages".
Retain all original packaging materials for at least 7 days after the receipt of merchandize. Without the original packaging materials, you will not be allowed to return or exchange the purchased furniture.
If any damage is observed during the inspection, or the truck driver has refused to wait, notify us immediately at 212-470-8724
If any damage is observed during the inspection, you may refuse to accept the damaged item. If the damage is to multiple items, you may refuse to accept the entire shipment. If you choose to accept the shipment, make sure that all damage observed by you is itemized on the freight company’s receipt. Without such itemization, we will not be able to assure a charge-free exchange. If parts of the item were damaged for example rail of the bed then you can accept bed and not rails and we will send you rail separately. In this case you have to note that on Freight Company’ receipt.
If the delivery is incomplete (i.e. one of the ordered items is missing), you must note it on the receipt before signing.
In addition, if any damage is observed, photograph the damage or deficiency observed. On the date of delivery, you must have a camera ready.
If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for freight charges for both ways. In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible file a claim with the tracking company. It also may mean that your order may not be returned or exchanged free of charge.