By agreeing to purchase merchandise from AvantGardeFurniture.com, you are accepting and agree to be bound by each of the following terms and policies (also referred to as "Agreement").
All orders are shipped via ground carriers. Processing usually takes 24-48 hours upon verification and approval. Your merchandise is shipped out in the next 7 - 14 business days. You should receive the merchandise from 1 – 3 weeks depending on your location. If you are in New York City or anywhere close, for the most part of merchandize you may receive it on the same or next day. Please specify any special delivery instructions in the comments area during checkout. The shipping time quotes are only estimate, not guaranteed. When it comes to order and shipping we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. We do our best to deliver it in time.
All orders may be canceled within 24 hours of placement or before the ordered products are placed in transit, whichever comes first. No cancellation fee will imply at this point. Please feel free to contact us and cancel the order. However, if merchandize is in transit, customer still may cancel the order but then customer will be charged for the cost of round trip shipping of merchandise. Same rules will apply if customer refuse to accept furniture at the time of delivery and it returns back to us. If canceled after aboved mentioned time span or customer will refuses to accept furniture then twenty percent restocking fee will apply as well. Note that special orders may not be canceled. A special order is an order of custom furniture in terms of size, material, or color pattern, floor model items, clearance items, inventory sale items, items sold subject to a special discount.
We offer 3 day Return Policy starting on the day when the merchandise is received by a customer. You may return an item for refund or exchange, excluding any shipping and handling charges, within a period of 3 days. Please contact our customer service department for Return Merchandise Authorization number (RMA) and instructions prior to shipping merchandise back. Any merchandise received without a Return Authorization number will not be accepted. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of return and state your request for either a refund or an exchange. Please include the authorization number on this letter and not on the outside of the box. Never write anything on the manufacturer's box. Customer is responsible for shipping charges on returns or exchanges. Refunds, exchanges and returns may only be made within 3 days of receiving the merchandise if return is in original box, mint (brand new) condition, never installed never used, with all original packaging material included. In case the merchandize is damaged within the 30-day period or thereafter, the customer’s rights shall be limited to the manufacturer’s warranty, if any. For all questions, feel free to contact our friendly sales department.
Return in case of Damage in Transit
Merchandise can be returned by reason of damage in transit within 3 days of its receipt by the customer. Damaged merchandize may be returned or exchanged free of charge only if the damage is detected during inspection of upon delivery. You should notify the carrier and document it on the papers that the “merchandize was damaged in transit”. It is the duty of the customer to inspect the product at the time of receipt, document and photograph any deficiencies, defects, or damage, and contact our customer support as soon as possible. In the event, when driver refuse to wait for you to complete inspecting the furniture, then the notation " truck driver refuse to wait, possible damages " must be entered on the paper work presented by driver, before you sign them. AvantGarde Furniture will not be responsible for damaged freight, if delivery receipt is signed without any documentation that carrier damages were not detected. If the transit-related damage observed after the acceptance of merchandize, the damaged merchandize may still be returned or exchanged, subject to freight charges and the replacement costs, if any, only if the customer contacts our customer support within the 72 hour following the delivery. In all other cases, damaged merchandize will not be subject to return to, or acceptance by, AvantGarde Furniture.
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded via the same method in which the item was purchased. Merchandise returned without the proper MRA number or sent to the wrong location will not be accepted. Merchandise returned or refused at delivery for any reasons without notification and proper RMA number will not be refunded. Customer must accept the merchandise in order to be fully refunded. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Condition of Product
Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.
Although these cases are rare, there may be information on AvantGarde Furniture that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending.