By agreeing to purchase merchandise from AvantGardeFurniture.com, you are accepting and agree to be bound by each of the following terms and policies (also referred to as "Agreement").
All orders are shipped via ground carriers. Processing usually takes 24-48 hours upon verification and approval. Your merchandise is shipped out in the next 1 - 3 business days. You should receive your merchandise from 1 – 14 days after the purchase, depending on your location. If you are in NYC, NJ, CT, DC, MD, parts of PA you may receive your merchandise on the same or the next day. On the East Coast States, such as NY, NJ, FL, VA, GA, PA, CT, MA, DE, MD, NC, SC, DC, RI, WV, OH, MI, IN, IL, WI, MO, MN, TX, NH, KY and TN, we perform our Premium Delivery Service which includes Hand Delivery + Free in-Home Setup + Free Assembly (please see instructions). In all other states we offer our Silver Delivery Service which includes free Inside Delivery. Inside Delivery means that the furniture will be brought into your home, to the first dry area of your residence, such as your apartment, foyer or garage, but the boxes will not be unpacked by the delivery team. In any case, we are the best in the market when it comes to the delivery, with zero damage rate. Please, specify any special delivery instructions in the comments area during checkout. The shipping time quotes are only estimate, not guaranteed. When it comes to order and shipping we are depending on the factory and delivery carriers to provide us with the estimated delivery date. We do our best to deliver it in time.
All orders may be canceled within 24 hours of placement or before the ordered products are placed in transit, whichever comes first. No cancellation fee will imply at this point. Please feel free to contact us and cancel the order. However, if merchandize is in transit, customer still may cancel the order but then customer will be charged for the cost of round trip shipping of merchandise. Same rules will apply if customer refuse to accept furniture at the time of delivery and it returns back to us. If canceled after aboved mentioned time span or customer will refuses to accept furniture then twenty percent restocking fee will apply as well. Note that special orders may not be canceled. A special order is an order of custom furniture in terms of size, material, or color pattern, floor model items, clearance items, inventory sale items, items sold subject to a special discount.
We offer 10 day, restocking fee free, Return Policy starting on the day when the merchandise is received by a customer. You may return an item for refund or exchange, excluding any shipping and handling charges, within a period of 10 calendar days. Please contact our customer service department for Return Merchandise Authorization number (RMA) and instructions prior to shipping merchandise back. Any merchandise received without a Return Authorization number will not be accepted. Enclose the original receipt or a copy of it with your return. Also, enclose a brief letter of explanation of return and state your request for either a refund or an exchange. Please include the authorization number on this letter and not on the outside of the box. Never write anything on the manufacturer's box. Customer is responsible for shipping charges on returns or exchanges. Exchanges and returns may only be made within 10 calendar days of receiving the merchandise if return is in original box, mint (brand new) condition, never installed, never used, with all original packaging material included. Returned merchandize will be inspected, prior to refund, to ensure that they are returned damaged free, in original box, mint (brand new) condition, never installed, never used with all original packaging material included. Please, note that the mattresses, beddings, and linens are non-refundable and cannot be returned or exchanged. In case the merchandize is damaged within the 30-day period or thereafter, the customer’s rights shall be limited to the manufacturer’s warranty. For all questions, feel free to contact our friendly sales department.
Return in case of Damage in Transit
Merchandise can be returned by reason of damage in transit within 3 days of its receipt by the customer. Damaged merchandize may be returned or exchanged free of charge only if the damage is detected during inspection of upon delivery. You should notify the carrier and document it on the papers that the “merchandize was damaged in transit”. It is the duty of the customer to inspect the product at the time of receipt, document and photograph any deficiencies, defects, or damage, and contact our customer support as soon as possible. In the event, when driver refuse to wait for you to complete inspecting the furniture, then the notation " truck driver refuse to wait, possible damages " must be entered on the paper work presented by driver, before you sign them. AvantGarde Furniture will not be responsible for damaged freight, if delivery receipt is signed without any documentation that carrier damages were not detected. If the transit-related damage observed after the acceptance of merchandize, the damaged merchandize may still be returned or exchanged, subject to freight charges and the replacement costs, if any, only if the customer contacts our customer support within the 72 hour following the delivery. In all other cases, damaged merchandize will not be subject to return to, or acceptance by, AvantGarde Furniture.
Once the returned item has been received and verified to have all original contents and packaging, never installed, never used and free of damage, the refund credit process will begin. Returns without original packaging, ones installed, visibly used, or items returned in a damaged condition will not be refunded. Orders shipped on the pallet, should be returned on the pallet, to avoid damages during the transportation. Refund will be issued for the products returned during 10 calendar day trial. Customers will be refunded via the same method in which the item was purchased. Merchandise returned without the proper MRA number or sent to the wrong location will not be accepted. Merchandise returned or refused at delivery for any reasons without notification and proper RMA number will not be refunded. Clearance, discounted items, special orders, or items marked as a final sale or marked as non-refundable items are not subjected to return and refund. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Certificate of Insurance
In rare cases some co-ops / condominium building managements may require Certificate of Insurance to be presented by delivery personnel at the time of delivery. Without this paper work your building management won’t let delivery team to perform the delivery inside the building. Customer is responsible to notify us, prior of placing an order, if such building management requirement, to their building, exists, so that delivery team can come prepared, with COI. Additional fees may apply to obtain the Certificate. In an event if our store was not notified of such a requirement, and delivery team would have to come second time to re-perform the delivery, customer will be fully financially responsible for second delivery attempt, with the amount determined by delivery company, and for obtaining the COI, if such fee will exist. If customer will refuse to accept the furniture then twenty percent restocking fee along with round trip shipping fees will be withheld from the refund. So, please, contact us prior of placing an order, if COI is required by your management.
This section does not refer to multi-storey houses, only multi-storey buildings. Please, inform us, if, your multi-storey building does not have an elevator, as additional fees may apply. Delivery personnel may refuse to lift up the boxes, if they weren’t informed of absence of elevator in a building. In this case customer will still have to accept the furniture and lift it up themselves or pay amount determined by delivery company for them to complete performing the delivery. If customer will refuse to accept the furniture then twenty percent restocking fee along with round trip shipping fees will be withheld from the refund. So, please, contact us prior of placing an order, to avoid such preventable situations.
Measure your space
Please, be sure to measure your selected area, as well as stairwells, doorways and hallways to ensure the merchandise will fit in / through those areas. Delivery team can not be responsible if merchandise are too large to fit your space or doorways that the delivery can not be completely performed. In such an event customer still have to accept the furniture. If customer refuses to accept the furniture then twenty percent restocking fee along with round trip shipping fees will be withheld from the refund. Though we never had faced with above described situation, let’s assume such situations can take place, since possibilities still exist. Please, review all dimensions prior of placing an order.
Condition of Product
Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. Again, such variations are not considered product defects. The customer agrees that he or she may not and will not seek any refunds, make any claim, or initiate any dispute based on the finish, color or texture or any other physical attribute after taking delivery of a product.
Although these cases are rare, there may be information on AvantGarde Furniture that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, whether or not relevant orders are pending.